“ It’s not about the name on the outside of the building, it’s about the care on the inside.  it’s the for our team members first so they will be inspired to care for our guests in the same caring manner.”

 – Brian Knopp, Hospitality Sales Coach

BUILDING A STRONG RELATIONSHIP WITH YOUR TEAM

Below is an excerpt from UNLOCK THE HIDDEN LEADER by Gifford Thomas

According to Susan Heathfield, start with some common courtesy. For example, say good morning and thank you. Ask people how their weekend turned out. Ask if Rebecca won her soccer match. Ask if John is feeling better. How are you dealing with the pandemic? How are the kids? Practicing simple courtesy will help you build a strong relationship with your team. 

When you show your team that you GENUINELY care about them professionally and personally, they will be more open to you as a person and as their leader. They will go above and beyond the call of duty to help their leader and, by extension, their organization achieve its goals and purpose. 

Inspire your team with our Amazon bestseller, “Unlock the Hidden Leader: Become The Leader You Were Destined To Be.” This book has already transformed countless leaders; now it’s your turn. Click below to discover more.

https://geni.us/4JmlQU

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Brian Knopp, Hospitality Coach

HOSPITALITY DREAM TEAM

brian@straightfromtheheart.blog

www.hospitalitydreamteam.com