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HOSPITALITY LEADERSHIP – Part XIV

12 Phrases That Will Establish Boundaries By Rachel Park You feel your heartbeat rising, palms sweaty. Conversations so uncomfortable thatyou don’t know how else to start but with a “Sorry” But setting boundaries is like going to the gym. It’s developed through the daily practices that build your muscles. Your boundaries aren’t negotiable.vThey’re the foundation…

“Establishing clear boundaries is essential in the hospitality industry, particularly between sales and operations departments. Although overlap is unavoidable, excellent communication between departments is vital. Furthermore, always remember to manage expectations by underpromising and overdelivering.”
Brian Knopp – Hospitality Leader

12 Phrases That Will Establish Boundaries
By Rachel Park

You feel your heartbeat rising, palms sweaty. Conversations so uncomfortable that
you don’t know how else to start but with a “Sorry”

But setting boundaries is like going to the gym. It’s developed through the daily practices that build your muscles.

  1. Shows professionalism without diminishing your time
    ✅ “My calendar is at capacity for the moment”
  2. Validates your right to set limits
    ✅ “I need to decline to honour existing commitments”
    • Owns your right to raise concerns
      ✅ “This is important to address”
  3. Focuses on growth rather than guilt
    ✅ “Here’s what I learned and my next steps”
  4. Positions your view with confidence and evidence.
    ✅ “Here’s my perspective based on [X]”
  5. Demonstrates self-awareness and solution-focus
    ✅ “I need support with [specific task]”
  6. Sets clear expectations and timeline
    ✅ “I can deliver this by [realistic date]”
  7. Establishes professional standards
    ✅ “To deliver my best work, I need [X] days notice”
  8. Promotes open dialogue about workload
    ✅ “Let’s discuss a sustainable approach”
  9. Prevents overcommitment and builds team accountability
    ✅ “Let’s clarify team responsibilities”
  10. Shows respect for both parties’ time
    ✅ “Here are the times that work best”
  11. Initiates constructive problem-solving
    ✅ “Let’s review priorities and resources needed”

Your boundaries aren’t negotiable.vThey’re the foundation of your success 💫

What phrase will you start using today? Share below 👇

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