No one likes conflict or disagreement at work
By Ashley Couto

But these 11 tips make them a lot easier:

Work is powered by people.
Humans bring their humanness to the table.
And that can mean we mess up or disagree.

There’s no magical set of words for every situation.

How you handle conflict and disagreement will become your reputation.

Keep these 11 principles in mind. Then the right words will follow naturally:

1/ Assume positive intent
↳ Creates psychological safety & gives people grace

2/ Deal in observations, not feelings
↳ Keeps the disagreement about problems, not people

3/ Call out your story
↳ So the other person can correct it

4/ Specify the gap
↳ Between usual/expected behavior & observation

5/ Practice active listening
↳ Hear the other person out… for real.

6/ Find mutual agreement
↳ Gets you on the same page & solutions-oriented

7/ Be intentional with language
↳ Avoid blame and overuse of “you”

8/ Check for understanding
↳ Confirms alignment without condescension

9/ Acknowledge your shortcomings
↳ Creates two-way dialogue & accountability

10/ Practice emotional awareness
↳ Prevents reactive responses

11/ Leave with actionables
↳ Ensure a mutually agreeable resolution

The key to mastering these?
Practice them in low-stakes situations.
They’ll be natural when you really need them.

Which tip will you bring into your conversations?

♻️ Repost to help someone communicate better

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