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HOSPITALITY LEADERSHIP… Straight from the ❤️

UNFORGETABLE LEADERSHIPBy Amy Gibson What can turn ordinary people into unforgettable leaders? (Hint: It’s not experience, degrees, or IQ.) It’s emotional intelligence. The most impactful leaders do this well:They recognize, understand, and manage emotions. That’s what turns good managers into remarkable ones. When things go wrong, they don’t panic.They stay calm.They help others do the…

“Ten years ago I learned the difference between empathy and compassion. Empathy is the emotional connection that we have between people and compassion is the act of helping with the situation,. It’s important to have both empathy and compassion in the hospitality industry in order to serve others.”
Brian Knopp, Hospitality $ALE$ Coach

UNFORGETABLE LEADERSHIP
By Amy Gibson

What can turn ordinary people into unforgettable leaders?

(Hint: It’s not experience, degrees, or IQ.)

It’s emotional intelligence.

The most impactful leaders do this well:
They recognize, understand, and manage emotions.

That’s what turns good managers into remarkable ones.

When things go wrong, they don’t panic.
They stay calm.
They help others do the same.

When feedback comes in, they don’t get defensive.
They listen.
They learn.

People trust them.
Not because they’re in charge.
But because they care.

Here are 7 signs you’re an emotionally intelligent leader:

You stay calm under pressure
→ You stay steady when things get tough.
→ Your calm becomes everyone else’s calm.

You listen to understand
→ You focus on the person, not just the problem.
→ You don’t listen to reply — you listen to connect.

You handle feedback with maturity
→ You ask, “What can I learn?”
→ Not, “How do I defend myself?”

You navigate conflict with care
→ You protect trust while solving the problem.
→ People count on you to lead hard conversations.

You connect on a human level
→ You care about who they are, not just what they do.
→ That creates loyalty titles can’t.

You lead with inner awareness
→ You notice how your energy affects others.
→ Small shifts in you shift the whole room.

You inspire with emotional strength
→ You stay grounded when it matters most.
→ Your steadiness gives others strength to keep going.

The truth is:
Technical skills may get you promoted.
But emotional intelligence determines how far you go,
and how many people want to go with you.

👇 Which trait are you working on right now?

♻️ If this resonates, repost for your network.
📌 Follow me for more leadership insights.

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