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HOSPITALITY LEADERSHIP… Soft Skills

Emotional SkillsBy Mike Leber Emotional skills aren’t soft at all. They separate great from average leaders: Over 80% of career success comes from soft skills. (Harvard University) And that’s no coincidence. What some call “soft” skills,weave through every critical human interaction. They are the heartbeat to: ➟ Understanding the atmosphere➟ Recognizing your people’s needs➟ Standing…

God gifted me emotional skills that has been very helpful to me in my hospitality career. Being able to say something at the right time and understanding this is a gift. These ‘soft skills’ have helped me greatly in developing winning teams and be successful in sales and award-winning customer service.”
Brian Knopp. Hospitality $ALE$ Coach

Emotional Skills
By Mike Leber

Emotional skills aren’t soft at all.

They separate great from average leaders:

Over 80% of career success comes from soft skills. (Harvard University)

And that’s no coincidence.

What some call “soft” skills,
weave through every critical human interaction.

They are the heartbeat to:

➟ Understanding the atmosphere
➟ Recognizing your people’s needs
➟ Standing with them in tough moments
➟ And guiding them through their transformation

Soft skills shape real leaders.

Your personal career won’t fly
↳ No organization will thrive
↳ No team can ever succeed

8 Skills that set exceptional leaders apart:

And without them:

  1. Resilience 💪
    ↳ Bouncing back inspires fearless innovation.
    ↳ Every setback is a lesson waiting to be learned.
  2. Self-Awareness 🪞
    ↳ Your presence shapes the energy around you.
    ↳ Seek honest feedback to understand your impact.
  3. Empathy 💖
    ↳ Understanding others’ struggles creates deep loyalty.
    ↳ Ask yourself “What’s their hidden story?”
  4. Problem Solving 🧩
    ↳ Curiosity uncovers answers where others see dead ends.
    ↳ Replace blame with “What’s missing?”
  5. Accountability
    ↳ Owning your actions creates unshakable trust.
    ↳ Own your failures, celebrate your wins.
  6. Adaptability 🦋
    ↳ The best turn chaos into opportunity.
    ↳ Every challenge is a chance to transform.
  7. Relationship Building 🧑‍🤝‍🧑
    ↳ Strong bonds create unstoppable teams.
    ↳ Build trust daily – small gestures beat grand promises.
  8. Communication 💬
    ↳ Clear, intentional messages prevent fires before they start.
    ↳ Make every message “replay-proof” – impossible to misinterpret.

It’s time we stop calling these “soft” skills. They are the very essence of leadership.

Which skills would you add? Let me know in the comments! ⬇️

♻️ Repost to help others elevate their leadership journey.
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