Why do good employees walk away? It’s not always about the paycheck. Often, it’s about how they feel at work. People want to feel appreciated, respected, trusted, and valued. They want leaders who listen, recognize their hard work, and treat them like people—not just employees. In hospitality, we must remember:… more ›

For 25 years, I’ve been known as “The Hotel Cookie Guy!” Throughout my career, I’ve had the opportunity to work with some of the smallest independent hotels and some of the largest hotel brands in Lynchburg, Virginia. My hospitality experience includes working with some of the industry’s most recognized names,… more ›

Every day is an opportunity… and sometimes we have to learn the hard way. EVERYONE MAKES MISTAKES… The most important part is that we learned from them. INSANITY is doing the same thing over and over and expecting things to change. You must be willing to take a risk making… more ›