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“The world is not short of successful people… it is short of genuine kind ones.” ~ Jitener Gordnar www.straightfromtheheart.blogwww.hospitalitydreamteam.com more ›
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What can you do today to make a positive difference in people’s lives? www.straightfromtheheart.blogwww.hospitalitydreamteam.com more ›
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What’s the longest trip you’ve ever taken? In my lifetime I have visited over 40 states and last year I drove 5,000 miles and visited the following states: – West Virginia – Indiana – Ohio – Minnesota – Michigan Wisconson – North Dakota – South Dakota – Colorado – Kansas… more ›
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One of my favorite things is waking up in the morning without an alarm clock. I typically go to bed early and wake up around 5:30 AM. This gives me an opportunity to catch up on social media, get updates on news, do my devotionals and plan for the day.… more ›
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Over the years, I have worked with so many great people in the hospitality industry and so glad that we can keep in touch! It is hard to believe that I have now been in the hospitality industry for over 30 years. My favorite part of the job is being… more ›
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Time is our most precious asset. When each day is gone… it is gone forever! Spend your time where it brings you peace, purpose, growth and joy. Once a moment is gone, you can’t get it back. What can you do TODAY to make a positive difference in people’s lives? more ›
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One of the things I’ve learned about sales in over 40 years in sales is how to handle rejection. For every 10 calls that you make, you’re probably going to get nine rejections.  The trick is how to overcome these rejections and don’t take it personally. Don’t give up!… more ›
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Sales is about developing relationships this takes time. People do business with people that they like. My preference is finding out the best way to communicate with customers. 1) Do your research before you make the first call. 2) Start with a phone call to find out who the contact… more ›
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“ It’s not about the sign on the outside of the building, it’s the care that’s provided on the inside first. If team members feel cared about then they will provide excellent care to our customers.” ~Brian Knopp, Hospitality Leader more ›
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One of the challenges that managers face today is hiring the right people. We are fortunate to have a.SUPER TEAM at the SUPER 8 by Wyndham – Lynchburg. When you find the right person, the best practice is to cost train them into different departments so you have a more… more ›