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Over the years, I have worked with so many great people in the hospitality industry and so glad that we can keep in touch! It is hard to believe that I have now been in the hospitality industry for over 30 years. My favorite part of the job is being… more ›
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Time is our most precious asset. When each day is gone… it is gone forever! Spend your time where it brings you peace, purpose, growth and joy. Once a moment is gone, you can’t get it back. What can you do TODAY to make a positive difference in people’s lives? more ›
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One of the things I’ve learned about sales in over 40 years in sales is how to handle rejection. For every 10 calls that you make, you’re probably going to get nine rejections.  The trick is how to overcome these rejections and don’t take it personally. Don’t give up!… more ›
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Sales is about developing relationships this takes time. People do business with people that they like. My preference is finding out the best way to communicate with customers. 1) Do your research before you make the first call. 2) Start with a phone call to find out who the contact… more ›
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“ It’s not about the sign on the outside of the building, it’s the care that’s provided on the inside first. If team members feel cared about then they will provide excellent care to our customers.” ~Brian Knopp, Hospitality Leader more ›
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One of the challenges that managers face today is hiring the right people. We are fortunate to have a.SUPER TEAM at the SUPER 8 by Wyndham – Lynchburg. When you find the right person, the best practice is to cost train them into different departments so you have a more… more ›
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“It’s not about the sign in the window. It’s about the care that we give to our fellow team members, who in turn provide excellent care to our guests.” more ›
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Sometimes we forget to “celebrate our success”. We need to let team members know that we appreciate their job. A few good words go a long way! Housekeeping Appreciation Week is coming up on September 13-19 and we are planning a “Appreciation Luncheon” on September 15th with homemade lasagna, garlic… more ›
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I have been doing sales since I was 12 years old. I started as a newspaper carrier selling subscriptions from door-to-door and majored in advertising and fashion merchandising in college. I have spent the last 30 years working in the hospitality industry. In my career, I have found that honesty,… more ›
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PLATINUM RULE:Treat your Team Members BETTER than they expect to be treated and they will will do the same for your customers. It is not about the sign “outside” of the building… it is about the care provided on the “inside” that counts. more ›
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