My personal mission is to GLORIFY GOD, bring a SMILE into any situation, and make a POSITIVE DIFFERENCE in people’s lives.
I have been doing sales since I was 12 years old. I started as a newspaper carrier selling subscriptions from door-to-door and majored in advertising and fashion merchandising in college. I have spent the last 30 years working in the hospitality industry.
In my career, I have found that honesty, empathy, listening and solving problems are my strengths.
It’s not about “selling” and more about “helping” customers!
PLATINUM RULE:
Treat your Team Members BETTER than they expect to be treated and they will will do the same for your customers.
It is not about the sign “outside” of the building… it is about the care provided on the “inside” that counts.
I thank God for this wonderful day and the opportunity to make a positive difference in people’s lives.
One of the things that I enjoy about working in the hospitality industry is the impact that we can make on a daily basis.
Guests stay with us for a variety of reasons, work, visiting family or just looking to get away.
We can make an impact with each guest interaction.
“Life has its calm seasons… and its storms, but every tide carries a lesson. Keep going – the beauty is still unfolding.”
In the fast-paced world of business, we often chase the “next big thing”—the promotion, the industry award, or the public recognition. But these are fleeting markers of a moment in time. Your job title will change. The awards will gather dust. The spotlight will move on. But the way you treat people will always be remembered.
Consider the story of Maya Angelou’s famous wisdom: “People will forget what you said, people will forget what you did, but people will never forget how you made them feel.” In the corporate world, this is exemplified by leaders like Herb Kelleher, the late co-founder of Southwest Airlines. He wasn’t remembered just for his ROI; he was legendary for knowing the names of his mechanics and flight attendants, treating everyone from the boardroom to the hangar with equal dignity.
When the dust settles on your career, no one will reminisce about your quarterly spreadsheets. They will remember the time you stood up for them, the way you listened during a crisis, and the kindness you showed when they were at their lowest.
Build a reputation that outlasts your resume. Treat every interaction as an opportunity to leave a positive mark on someone’s heart.
One of the “best things” about working in the hotel business is being able to travel with Heather Hannah Knopp. We have traveled to so many great places together!
Your first thoughts of the day set the frequency for your entire life. Speak positive words into your life every single morning. Before the world demands your attention, give yourself the gift of intentionality.
Think big. Think healing. Think success. Think peace. When you cultivate a growth mindset from the moment you wake, you aren’t just “being positive”—redefining your reality. You are arming yourself with the resilience needed to lead and the grace needed to grow.
Always start with positive energy. You deserve it. Your potential is limited only by the stories you tell yourself at dawn.
In a world that demands an immediate reaction, choosing stillness is a revolutionary act. Calmness is a human superpower. It is the quiet shield that protects your vision from the chaos of the moment.
The ability to not overreact or take things personally is what keeps your mind clear and your heart at peace. When you master your internal state, you stop being a prisoner of external circumstances. You lead with intention rather than impulse.
True strength isn’t found in the loudest voice, but in the steady spirit that remains unshaken. Protect your peace; it is your greatest competitive advantage.
Either it works.
Or it works.
For a CEO, optionality in commitment is a liability.
Markets fluctuate.
Clients hesitate.
Teams feel pressure.
Leadership does not.
Strength at the top is not loud confidence.
It is disciplined execution when conditions are uncertain.
Companies do not scale on motivation.
They scale on clarity, structure, and repeatable decisions.
Momentum is temporary.
Systems are durable.
The CEOs who endure are not the most optimistic.
They are the most consistent.
No other options.
Not because failure is impossible.
But because retreat is never part of the operating model.
In a world obsessed with instant gratification, we often feel like we’re falling behind. We stress over closed doors and delayed breakthroughs, forgetting that growth cannot be rushed. Everything comes to you at the right time. Be patient and trust in the process.
Think of the seasons: a tree doesn’t bloom year-round, yet it is always growing. Your current season of “waiting” is actually a season of “preparing.” Trust that the universe is aligning your skills with your opportunities. When you stop forcing the timing, you start finding the flow.
Breathe. Your moment is coming, exactly when you are ready to handle it.
