My personal mission is to GLORIFY GOD, bring a SMILE into any situation, and make a POSITIVE DIFFERENCE in people’s lives.
What’s the longest trip you’ve ever taken?
In my lifetime I have visited over 40 states and last year I drove 5,000 miles and visited the following states:
– West Virginia
– Indiana
– Ohio
– Minnesota
– Michigan
– North Dakota
– South Dakota
– Colorado
– Kansas
– Missouri
– Oklahoma
– Arkansas
– Tennessee
It was a great experience to see the United States. The highlight was visiting Mount Rushmore.
I look forward to visiting more!
One of my favorite things is waking up in the morning without an alarm clock.
I typically go to bed early and wake up around 5:30 AM. This gives me an opportunity to catch up on social media, get updates on news, do my devotionals and plan for the day.
Being HAPPY is a decision that we must make each morning. Content where God has placed us and the plans that He has for us.
Each day is an opportunity to serve… what can you do to make positive difference in people’s lives TODAY?
Over the years, I have worked with so many great people in the hospitality industry and so glad that we can keep in touch!
It is hard to believe that I have now been in the hospitality industry for over 30 years.
My favorite part of the job is being able to mentor and coach our HOSPITALITY DREAM TEAMS! ⛅️
Time is our most precious asset. When each day is gone… it is gone forever!
Spend your time where it brings you peace, purpose, growth and joy. Once a moment is gone, you can’t get it back.
What can you do TODAY to make a positive difference in people’s lives?
One of the things I’ve learned about sales in over 40 years in sales is how to handle rejection.
For every 10 calls that you make, you’re probably going to get nine rejections.  The trick is how to overcome these rejections and don’t take it personally. Don’t give up!
The next person you speak to may turn out to be your biggest sale of the day!
Sales is about developing relationships this takes time. People do business with people that they like.
My preference is finding out the best way to communicate with customers.
1) Do your research before you make the first call.
2) Start with a phone call to find out who the contact person isand and introduce yourself.
3) Follow-up with an email.
4) Set an appointment to meet with client.
5) Invite them come by the hotel for a tour.
6) Ask for the sale.
7) Send hand written thank you note.
If it’s a good idea to touch base with the client on a quarterly basis and provide updates using their preferred method of communication. Follow up is the key.
Finally, continue to build the relationship and make yourself the expert on the product.
“ It’s not about the sign on the outside of the building, it’s the care that’s provided on the inside first. If team members feel cared about then they will provide excellent care to our customers.”
~Brian Knopp, Hospitality Leader
One of the challenges that managers face today is hiring the right people. We are fortunate to have a.SUPER TEAM at the SUPER 8 by Wyndham – Lynchburg.
When you find the right person, the best practice is to cost train them into different departments so you have a more experienced team.
You also need to empower them to makes decisions and listen to their ideas for improvement. The best ideas that I get are from fellow team members.
Finally, you need to keep them and reduce turnover. This is done by building a caring culture. If the team members feel cared about, they will give us the same care.
“It’s not about the sign in the window. It’s about the care that we give to our fellow team members, who in turn provide excellent care to our guests.”
Sometimes we forget to “celebrate our success”. We need to let team members know that we appreciate their job. A few good words go a long way!
Housekeeping Appreciation Week is coming up on September 13-19 and we are planning a “Appreciation Luncheon” on September 15th with homemade lasagna, garlic bread, salad and dessert.
We follow the “Platinum Rule” which is to treat everyone BETTR than expecting be treated!
